ARE YOU TIRED OF WAITING?

A reprint of a blog entry from 2008:

Are you tired of waiting?

Did you know that a new survey reveals that 86 per cent of Canadians say they’ve given up on their purchases and walked out of a business after waiting too long for service.

Department stores are deemed the worst offenders with 78 per cent of customers say they’ve bailed out.

More than half have left a bank or convenience store in frustration. Two-thirds say they’ve given up on public transit and half have abandoned a medical facility.

Have you walked out of any of these places? Other places?

How long are you prepared to wait?

On average, consumers said eight minutes was enough time to wait in a grocery store and they’d give up after 15 minutes; they’d wait up to 22 minutes for public transit and 81 minutes to see a doctor before they walked out.

What is your experience waiting in these places? Other places?

How long do you think it is acceptable to wait?

Now, if you want to read how others handle this subject check out Larry Chung at IHateBadService.ca

  • SUZANNE Says:

Yes. Zellers is bad for that. I’ve decided not to buy stuff because the line-ups are too long.

There’s this one cashier at the Zeller’s close to my house who’s sooooo slow. It’s like molasses in January.

Actually, my bigger pet peeve is how they CONSTANTLY ask you if you want to sign up for a credit card (or use it), and even after you say “no”, the cashier tries to goad you into doing that.

Posted on August 30, 2008 at 3:11 pm e

2

neilmckentyweblog2 Says:

Suzanne,

It’s just great to hear from you.

How do I enter your blog into my blog roll?

Neil

Posted on August 30, 2008 at 3:17 pm e

3

Paul Costopoulos Says:

Waiting is part and parcel of the philosophy of profitability and productivity. The more you sell or produce with the less people the more money you make. Of course when the consumer talks with his or her feet…then they start paying attention.

Posted on August 30, 2008 at 3:51 pm e

4

exposrip Says:

Line ups at grocery stores are nuts. Thanks to union rules and government regulations.

Nothing beats the “line ups” in the public health system.

On a slight tangent, I walked into a Horton’s last night wanting a maple dough nut. I was informed there weren’t any left. That really annoyed me. As a dough nut shop the least you can do is make sure, I don’t know, you have DOUGH NUTS. I’m not asking you to protect the Arctic.

And isn’t maple one of the classics? How can you “run out” of those?

Posted on August 30, 2008 at 4:48 pm e

5

neilmckentyweblog2 Says:

exposrip: –

Boy, does that ring a bell for me. I like Tim Hortons. And in my opinion the best doughnut they make is “Sour Cream Plain.” Trouble is you can hardly ever get it. They are always out.

Posted on August 30, 2008 at 5:01 pm e

6

Barbara Says:

Nothing equals a visit to my ob-gyn. I figure on two hours waiting time. Priority is given to immediate problems and I am going for a routine check up, so that has to be taken into account. Then a delivery may need attention suddenly and take him away. My solution, I use it as an opportunity to catch up on my reading, take a wee nap, do a Times crossword puzzle. What you cannot change, you must transform.

Posted on August 30, 2008 at 5:51 pm e

7

Chimera Says:

I check line-ups before I actually get in line. If the line is already too long, I come back later.

No, I don’t wait undue lengths of time.

I walked out on a boss, once, who tried the old intimidation game of keeping me waiting. He called me for an appointment at a specific time, and I was there prompty. Fifteen minutes past the time, I asked if someone was with him, and the answer was, “Oh, no. He’s just doing paperwork. He’ll be with you shortly.”

I told the nice receptionsit that I had better things to do with my time than wait for rude people to quit playing childish games, and that if he wanted to see me, he could catch up with me at work, and at my convenience. Then I left, with a roomful of people standing around open-mouthed.

I guess that incident went around the office and caught up with his boss. He never did that to anyone again.

Posted on August 30, 2008 at 6:46 pm e

8

Larry Chung Says:

Thanks for mentioning iHateBadService.ca =)

Companies continue to learn the hard way that bad consumer services stories can make their way from niche website through national television. And it could be one of yours ! We are thrilled that our traffics have been going through the roof since the new survey is released.

So if you hate bad service, come share yours with us.

Cheers,

Larry
http://iHateBadService.ca

Posted on August 30, 2008 at 11:02 pm e

9

neilmckentyweblog2 Says:

Hi Larry:-

Great to hear from you and to learn that some of our gang have looked in on your blog. Obviously you are providing good service. Thanks.

Posted on August 31, 2008 at 12:36 am e

10

Cornelius T. Zen Says:

Good morrow, all!
The very first time I had ever walked into a Wal-Mart in the US, I was amazed. I was greeted both politely and enthusiastically. At every possible checkout, there was someone waiting to check you out. They would actually count “One, two, three…I can help you here, sir.”
Then Wal-Mart came to Canada. The greeters must have been trained by Homeland Security. The checkout people were few and far between. Checkouts were not opened until the lineup blocked at least two aisles of merchandise.
Canadians have to learn a simple reply to this: “Either give me better service, or I take my business elsewhere!” Then, walk! I would rather pay a slightly higher price for better service, more attention to my needs as a consumer, and a smile. By all means, give the big-blighters a hand — one finger at a time. But, I digress…CTZen

Posted on August 31, 2008 at 12:46 am e

11

exposrip Says:

CTZ, too funny AND so true. Quebec misses the whole point about Wal-Mart. It’s like you’re bothering people here. Whenever I get someone who is extra helpful it’s an exception.

And don’t get me going about restaurants. Servers today think they’re doing you a favour. Not in all cases but in a lot of them.

Posted on August 31, 2008 at 3:32 am e

12

exposrip Says:

Neil,

It makes no sense to me that Horton’s would run out of any d’nuts. None whatsoever.

Posted on August 31, 2008 at 3:33 am e

13

Tony Kondaks Says:

CTZen, you’ve inspired me to tell of my Wal-Mart experience.

I am a stickler at the cash register; I know what the price of the items I’m buying are and I watch the cash register like a hawk to make sure the right price is being rung up.

I used to shop at other grocery stores that are in my area. Indeed, I preferred going to them because they were more personable and I liked the people I interacted with and it was more cozy than the very cold and impersonable Wal-Mart, which is huge.

Posted on August 31, 2008 at 3:57 pm e

14

Tony Kondaks Says:

I can’t get the rest of my post posted.

Posted on August 31, 2008 at 3:57 pm e

15

Tony Kondaks Says:

xxx

However, there was a problem: no less than 50% of the time there was always at least one item that was rung up at MORE than the price attached to the item on the shelf. Now, aside from the indignity of being charged more than I am supposed to be charged, there is also the issue of “price check!” being shouted out and the ensuing trip by the bagboy down the aisles and back to confirm the price while I and everyone behind me wait tapping our feet.

Posted on August 31, 2008 at 3:58 pm e

16

Tony Kondaks Says:

xxx

Shopping at the Wal-Mart Super Store (which means they offer groceries in addition to all the other stuff) over the past 4 years I have not once — not ONCE! — ever had an item rung up that was not what it is supposed to be! This is truly amazing and the one reason, more than any other, why I shop there.

Posted on August 31, 2008 at 3:59 pm e

17

Tony Kondaks Says:

For some reason, WordPress doesn’t allow me to post over a certain number of words, so I am breaking up my posts into little ones.

Posted on August 31, 2008 at 4:00 pm e

18

exposrip Says:

WordPress doesn’t allow a lot of things.

Posted on August 31, 2008 at 4:59 pm e

19

Cornelius T. Zen Says:

Good morrow, Tony!
I think WordPress is probably marketed by Wal-Mart. I could be wrong.
But, I digress…CTZen

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  1. Reblogged this on Exchange.


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